Refund & Returns Policy

Our promise

If something is wrong with your order, we will make it right. Auralix offers a simple 7-day returns window on eligible products.

Eligibility (within 7 days of delivery)

Item is unused, in original condition, and in original packaging with all accessories
You provide order number, clear photos/video of the issue, and reason for return
Product is defective, damaged in transit, or significantly not as described

Non-returnable items

Opened personal-care / hygiene products (for health and safety)
Items damaged due to misuse, water damage, or unauthorized repair
Free gifts or promotional add-ons

How to start a return

Email meherarslan764@gmail.com or WhatsApp +92 334 6985452 within 7 days of delivery
Share your order number + photos/video
Our team will confirm eligibility and share return instructions

Refunds & replacements

Approved defective/damaged items: replacement or refund (based on stock and your preference)
Paid online orders: refund issued to original payment method after inspection
COD orders: refund via bank transfer after inspection (you will be asked for account details)
Inspection typically completes within 2–5 business days after we receive the return

Wrong item received

Contact us immediately. We will arrange a free exchange for the correct item.